Last updated: October 2026
We ship from Indianapolis, Indiana, to addresses in the United States and to many countries around the world using the United States Postal Service (USPS). At checkout you can only choose delivery speeds that USPS offers for your destination. [COUNTRIES YOU DO NOT SHIP TO, IF ANY — LIST HERE OR DELETE THIS LINE]
Orders are prepared by hand. Processing time is the time between your payment and the day we hand your package to USPS. Our current processing time is [PROCESSING TIME — e.g. NUMBER OF BUSINESS DAYS]. [SHIPPING DAYS AND DAILY CUT-OFF TIME, IF ANY] Processing time does not include transit time. If we expect a delay, we will let you know.
Shipping is not a flat fee. At checkout, we calculate the cost live from USPS rates, based on the weight of your order, your delivery address, and the delivery speed you choose. You will see the exact shipping cost before you pay.
The delivery estimates shown at checkout come from USPS. They are estimates, not guarantees, and delays caused by USPS, weather, holidays, or customs are outside our control.
[HOW CUSTOMERS RECEIVE TRACKING INFORMATION — e.g. EMAILED TRACKING NUMBER; CONFIRM BEFORE PUBLISHING]
Indiana sales tax is added to orders delivered to an address in Indiana. The amount is shown at checkout before you pay.
For orders shipped outside the United States, you are responsible for any customs duties, import taxes, and fees charged by your country. These are not collected at checkout, and we cannot predict them. Customs and local delivery partners may delay or hold your package, and some items may be restricted or refused by the destination country. Please check your local rules before ordering. We are not responsible for delays or charges caused by customs.
Please check your shipping address carefully. We ship to the address you enter at checkout. If a package is returned to us or lost because of an incorrect or incomplete address, you may have to pay to ship it again.
If your order arrives damaged or you receive the wrong item, email samson@bamiwocandleandskincare.com within 48 hours of delivery, as described in our Return & Refund Policy. Photos of the damage and the packaging help us resolve it quickly. If your tracking shows delivered but you did not receive it, or the package appears lost, please contact us. [YOUR PROCESS FOR LOST PACKAGES — e.g. HOW LONG YOU WAIT, WHETHER YOU RESHIP OR REFUND]
Questions about shipping? Email samson@bamiwocandleandskincare.com or call 317-864-4952.