At Bamiwo Candle and Skin Care, we prioritize customer satisfaction by ensuring that our return and refund policies are clear and transparent. This policy outlines the procedures for returns and refunds to provide our valued customers with peace of mind when shopping with us.
We accept returns within 5 days of delivery. Before sending anything back, email samson@bamiwocandleandskincare.com to request a Return Merchandise Authorization (RMA) number — returns sent without an RMA# may not be accepted. Products must be returned unopened and in their original packaging.
Once we receive your unopened return with a valid RMA#, a thorough inspection will be conducted. If approved, the refund will be processed within 5-7 business days to the original payment method. Return shipping costs are the customer's responsibility and are non-refundable.
If you receive a damaged or incorrect item, please email samson@bamiwocandleandskincare.com within 48 hours of receiving your order to request an RMA#. We will promptly arrange an exchange at no additional cost to you. Your satisfaction is our top priority, and we strive to ensure that each customer receives their orders correctly.
By outlining our return and refund policy, Bamiwo Candle and Skin Care aims to enhance your shopping experience. For any further questions or guidance, feel free to reach out to our support team at samson@bamiwocandleandskincare.com. Thank you for choosing Bamiwo.