Introduction
At Bamiwo Candle and Skin Care, we prioritize customer satisfaction by ensuring that our return and refund policies are clear and transparent. This policy outlines the procedures for returns and refunds to provide our valued customers with peace of mind when shopping with us.
Return Policy
We accept returns of products within 30 days of purchase. To initiate a return, please contact our customer service team only if the items are unused, unopened, and in their original packaging. Your satisfaction is important to us, and we will guide you through the return process to ensure a seamless experience.
Refund Process
Once we receive the returned items, a thorough inspection will be conducted. If approved, the refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs may not be refundable unless the return is due to a mistake on our part.
Exchanges
If you receive a damaged or incorrect item, please contact our customer service within 48 hours of receiving your order. We will promptly arrange an exchange at no additional cost. Your satisfaction is our top priority, and we strive to ensure that each customer receives their orders correctly.
Conclusion
By outlining our return and refund policy, Bamiwo Candle and Skin Care aims to enhance your shopping experience. For any further questions or guidance, feel free to reach out to our support team. Thank you for choosing Bamiwo.